Frequently Asked Questions
Everything you need to know about your MYKONOS beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your order has shipped, a second email containing your tracking number will be sent so you can monitor its journey.
Are MYKONOS products cruelty-free?
Yes, we are committed to ethical beauty. All MYKONOS products are 100% cruelty-free and are never tested on animals at any stage of production.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on beauty products that have been opened or tested.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to make changes or cancel your order.